General terms of Sale

Savic Services

Please read these General Terms and Conditions of Sale carefully and make sure you understand the content.
By using our service, you accept these General Terms and Conditions of Sale.
If you do not accept these General Terms and Conditions of Sale, please do not use our service.
By using this website, you accept the General Terms and Conditions of Sale of the site in full,
as well as the General Terms and Conditions of Sale of Savic Services SARL.
We explicitly decline any responsibility for any terms and conditions (of purchase) of any other website.
These General Terms and Conditions of Sale are applicable from 1 January 2016.

1. DEFINITIONS

GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale are valid and applicable to all services provided online by Savic Services SARL and all of Savic Services SARL’s online stores.

CUSTOMER

A Customer is any natural person not acting in a professional capacity or on behalf of a business or organisation that commissions a service from Savic Services SARL or who has entered into a partnership Agreement with Savic Services SARL, who visits or uses the Savic Services SARL online site.

WE

Savic Services SARL, hereinafter referred to as Savic Services SARL.

YOU

The user of Savic Services SARL’s online services or website.

SERVICE

Provision of the web service by Savic Services SARL. All information relating to the product(s), virtual ordering process(es) for one or more products, secure payment via a third-party provider and confirmation of the order.

RIGHT OF WITHDRAWAL

The customer’s right to withdraw from a distance-selling agreement during the cooling-off period is governed by the law of Luxembourg. For orders that contain food with a use-by date, the cooling-off period will not apply and Savic Services SARL cannot be held liable under any circumstances. Orders will be effective and payment will be due to Savic Services SARL within the agreed time frame.

CONTRACT

The document through which Savic Services SARL and the Customer agree the performance of a service or enter into another legal relationship.

WEBSITE

The site published online by Savic Services SARL.

WORKING DAYS

Monday to Friday inclusive, except for public holidays and days when Savic Services SARL is closed.

2. APPLICABILITY OF GENERAL TERMS AND CONDITIONS OF SALE

Only these General Terms and Conditions of Sale apply and form part of the contract.

3. FULFILMENT OF THE CONTRACT

3.1 The Contract is fulfilled at the point at which Savic Services SARL sends a confirmation of the order, or failing said confirmation, by the performance of the Service or delivery of the order.

3.2 Savic Services SARL reserves the right to refuse an order for legitimate reasons or to impose more detailed terms and conditions of sale.

4. SERVICE

4.1 The Customer must not use the Service in contravention of the law, the Contract itself or these General Terms and Conditions of Sale and must not act unlawfully in respect of Savic Services SARL or third parties

4.2 The Customer must not use the Service for professional or business purposes.

The Customer must have internet access and the use of Microsoft Internet Explorer 6.0 or higher, Firefox 3 or higher or Safari 4 or higher, an e-mail address, a computer and a free landline or mobile phone connection.

4.4 The Customer is responsible for the correctness, accuracy and completeness of their personal data. Should any incorrect, inaccurate or incomplete personal data result in the product(s) not being able to be delivered, the Customer shall remain liable for the payment of their order on the Savic Services SARL website.

4.5 The Customer may not provide an address outside their country of residence for the delivery of products ordered through the Savic Services SARL website.

4.6 Complaints relating to the performance of the Service must be made within two weeks following the end of the delivery period indicated by Savic Services SARL, except where said complaints cannot be reasonably made by the Customer, failing which the Customer shall not be entitled to take action.

4.7 Savic Services SARL will only process orders on working days. Should the Customer wish the order(s) concerned to be delivered on the same day, Savic Services SARL must have received the order before 12:00 on a working day. Same-day orders can only be accepted for Luxembourg and Belgium.

4.8 Customers who visit the website from a country other than Luxembourg are responsible for compliance with the legislation and regulations in force and applicable there.
Savic Services SARL declines any responsibility for use of the website outside of Savic Services SARL’s country of residence.

4.9 The illustrations shown on the website are not actual size and may vary in colour, shape, size, contrast and layout in relation to the products ordered and delivered via the website. While the utmost care has been taken in preparing the content of this website, it is possible that some information may be incomplete, inaccurate or out of date. Savic Services SARL will make every effort to keep the information on its website up to date..

4.10 Savic Services SARL offers all products, services and information without any guarantee as to their adequacy, suitability for a particular purpose or other characteristics.

4.11 The Customer may not use the service in contravention of the law, the Contract itself or these General Terms and Conditions of Sale.

4.12 The Customer may not act unlawfully in respect of Savic Services SARL under any circumstances.

4.13 Use of the website in a way that may disrupt the operation of the website and/or its use by others and/or which may negatively affect the information provided on the website or its underlying software is prohibited.

4.14 Savic Services SARL guarantees that the products delivered comply with the specifications shown and with reasonable expectations with regard to quality and/or effectiveness and that they do not contravene any statutory provisions and/or stipulations of the public authorities on the date of fulfilment of the contract. Savic Services SARL will make every effort to process product orders and fulfil these with the utmost care.

5. DELIVERY

5.1 Savic Services SARL will make every effort to dispatch orders on the correct date and ensure they are delivered to the correct address. Nonetheless, Savic Services SARL declines any responsibility for the late delivery of items sent by post or which arrive at the wrong address, insofar as the delivery service is entirely dependent on one or more third-party companies working with Savic Services SARL.

5.2. The address provided to the company by the Customer is deemed to be the delivery address.

6. SECURITY AND INTERNET

Savic Services SARL will take all appropriate security measures to protect the Services from the risks of unauthorised access or change, the destruction or loss of data entered by the Customer and its own files of addresses entered on the website. Savic Services SARL cannot give any guarantees in this respect and declines any responsibility for the consequences of any loss of personal data.

7. RESPONSIBILITY FOR USE OF THE SITE

7.1 Savic Services SARL accepts no responsibility for any harm the Customer may suffer as a result of defects in the performance of Savic Services SARL’s online service.

7.2 Savic Services SARL may not refuse to accept responsibility as mentioned in the previous paragraph if said harm is the result of its own action or omission or occurs intentionally or as the result of recklessness, in the knowledge that said harm would probably cause a loss of data.

7.3 If the Customer uses their own address files, they are responsible for the fact that they have contained the data contained in them legitimately and that there are no objections to the use of said data on Savic Services SARL’s website. The Customer shall hold Savic Services SARL harmless from any action by third parties in this respect.

7.4 Savic Services SARL and/or its subcontractors accept no responsibility for any damage that may occur as a result of using this website. Savic Services SARL draws the Customer’s attention to possible damage that may occur as a result of (among other things) viruses, bugs or other defects in other devices and other software involving access to or use of the website. Examples include but are not limited to: changes to, interception or improper use of information sent to the user and/or Savic Services SARL, the availability and/or operation of the website, misuse or incorrect or improper use of the website, loss or conversion of data, downloading or use, for example, of illustrations, information and/or data from the website and/or action by third parties in relation to access to or use of the website.

8. FORCE MAJEURE

Savic Services SARL cannot be bound by any obligation whatsoever in relation to this Contract, if it is prevented from fulfilling said Contract following an incident beyond its control. An incident is defined as being beyond its control if, among other things, Savic Services SARL is unable to fulfil its obligations towards the Customer following a failure to perform, not attributable to Savic Services SARL, by any third parties used by Savic Services SARL for the performance of the Contract or following a failure to perform by service providers.

9. PRICE AND PAYMENT

9.1 The Customer must pay the amount shown on the website to Savic Services SARL. This amount is shown to the Customer prior to the Customer’s electronic agreement to the order.

9.2 The payment shown on the website includes the amount of value-added tax payable on the basis of the law relating to value-added tax. Foreign taxes do not include VAT.

9.3 The Customer must cover their own internet access and data transmission costs.

9.4 The Customer must pay for their order and shipping costs using one of the proposed payment methods.

9.5 All payment orders are processed by a specialist Payment Service Provider (PSP). The PSP’s general terms and conditions therefore apply to payment orders.

9.6 Savic Services SARL reserves the right to refuse orders in cases where products have been ordered in the past without payment having been completed successfully and/or if Savic Services SARL has noted any other irregularities.

9.7 Orders are fulfilled by Savic Services SARL once payment has been made.

9.8 Prices are shown on the product pages of our website. Savic Services SARL reserves the right to alter prices, subject to any typographical errors and/or any changes in the prices of raw materials, even at the point of delivery, if such increases have had a significant impact on the sale price offered at the time the order was placed.

9.9 The Customer must communicate any inaccuracies relating to the payment data provided or mentioned to the company immediately.

9.10 If the amount owed by the Customer cannot be debited from the account number provided in the case of a one-time authorisation for automatic payment, or if Savic Services SARL is unable to take the amount owing, Savic Services SARL will send the Customer a notice to pay with a request for it to transfer the amount owing to Savic Services SARL. Said notice will include the deadline for payment to be made.

9.11 If payment is not made by the deadline, Savic Services SARL will add the sum of €15 per order to the Customer’s account to cover administrative costs. By accepting these General Terms and Conditions of Sales, you explicitly indicate your agreement to said administrative costs.

10. RIGHT OF WITHDRAWAL

For the delivery of goods and/or services:

10.1 The Customer is entitled to terminate the Contract within seven (7) working days following the formation of said Contract in accordance with the law of Luxembourg, by means of a written or electronic notification with confirmation of receipt, sent to Savic Services SARL, Chemin des Douaniers 4, L-9647 Doncols, Luxembourg, provided that said notification reaches Savic Services SARL at least two working days before the dispatch date entered by the Customer.

10.2 If the payment due has been made in the meantime, but cancelled in time, the Customer may choose to have the amount of the order reimbursed within 30 days or to receive a code for the value of the order amount. This code will remain valid for one (1) month from the cancellation date.

10.2 bis. Orders including food with limited use-by dates fall outside the scope of articles 10.1 and 10.2. In this case, no refunds can be offered and Savic Services SARL cannot accept any return of goods.

10.3 Customers who purchase products are entitled to terminate the Contract without giving a reason for a period of seven (7) days. This period begins on the day following receipt of the product by the Customer or their representative as indicated to Savic Services SARL by the Customer. This clause does not apply, however, to products containing food with a limited use-by date, for example boxes containing chocolate or confectionery.

10.4 The Customer must treat the product and its packaging with the utmost care during the cooling-off period. They must unpack or use the product solely to assess whether they wish to keep it. If they wish to exercise their right of withdrawal, they must return the product with all the accessories delivered with it, in its original condition and packaging and in accordance with the clear and reasonable instructions given by Savic Services SARL.

10.5 Customers are responsible for the costs of return if they choose to exercise their right of withdrawal.

10.6 If the customer has already paid the amount due, Savic Services SARL will reimburse this amount as soon as possible, and within 30 working days following the return or withdrawal at the latest.
Exclusion of the right of withdrawal:

10.7 Savic Services SARL may exclude the Customer’s right of withdrawal as stipulated in paragraph 10.8.

10.8 Exclusion of the right of withdrawal is possible for products:

  • which are produced by Savic Services SARL in accordance with the specifications for the product(s) ordered;
  • which are clearly personal in nature;
  • which have been fully or partly manipulated, used or consumed by the Customer;
  • which have been returned on invalid grounds according to Savic Services SARL;
  • which have been damaged after delivery and/or on return. The Customer is responsible for returns at their own expense. Savic Services SARL irrevocably declines any responsibility for any damage that may be caused to the products as a result of their being returned.

The cooling-off period referred to in article 10.1 does not apply.

Note! Products of a personal nature purchased from the Savic Services SARL website cannot be cancelled or returned. Insofar as the Customer has chosen the product and had access to sufficient information about the product when visiting the website, Savic Services SARL wishes to draw the Customer’s attention to the fact that individuals under the age of majority on the day of the order must be guided by their legal guardian. Savic Services SARL declines any responsibility for products ordered on their website by individuals under the age of majority.

11. INVOLVEMENT OF THIRD PARTIES

Savic Services SARL is authorised to use third-party providers (subcontractors) to deliver the service it offers.

12. USE OF PERSONAL DATA AND PRIVACY

Savic Services SARL takes the utmost care to protect its customers’ personal data and has drawn up a privacy protection policy applicable to all the services offered on its website. Placing an order implies the Customer’s acceptance of said privacy protection policy.

13. CUSTOMER SERVICE

Customers who have any questions and/or complaints regarding the Service may contact Savic Services SARL by e-mail at the following address: info@savicservices.com. Calls will be accepted on 00352/20301550 from Monday to Friday inclusive, between 08:00 and 17:30, excluding public holidays.

14. COMPLAINTS PROCEDURE

14.1 Complaints relating to the performance of the Contract must be clearly expressed and made in a timely manner; full details of the complaint must be provided to the company once the Customer has noticed any defect(s).

14.2 The company will respond to any complaints within 14 days of receipt. Should a complaint clearly require more time to process, the company will confirm receipt of the complaint within 14 days and indicate the date by which the Customer might expect a more detailed response.

15. INTELLECTUAL PROPERTY RIGHTS

15.1 The content of this site (including illustrations of the Savic Services SARL collection, texts, graphic elements and logos) is the exclusive property of Savic Services SARL or any third parties associated with Savic Services SARL and is protected by intellectual property rights. As a result, any modification, publication, reproduction, copying (including downloading), sale, distribution or display of any kind whatsoever or any other use of said content whatsoever is prohibited without express prior authorisation in writing from Savic Services SARL and/or its licensors.

15.2 Nothing in this article may be interpreted as granting a licence or other right (of use) with regard to copyright or any other intellectual property right belonging to the company and/or its licensors.

15.3 Creating links to the company’s website or to companies and/or websites associated with the company without explicit prior authorisation from Savic Services SARL and/or its licensors is prohibited.

16. SAVIC SERVICES SARL CONDITIONS ON GIFT CARDS, PROMOTIONAL CODES AND OTHER DISCOUNTS

16.1 In order to receive a gift card, discount code or other discount offered on the Savic Services SARL website, you must first have registered on the website.

16.2 You will only receive a gift card, promotional code or other discount if you have made purchases to a minimum value of €125.

16.3 You will receive a maximum 10% of your purchase if you meet all the conditions to receive either a gift card, promotional code or discount applied directly to your purchase. Gift cards, promotional codes and discounts cannot be combined.

16.4 When you use a gift card, you automatically receive an e-mail containing your personal discount code, which can only be used once.

16.5 Your personal discount code has a maximum value of 10% and remains valid for six (6) months.

16.6 To activate the discount code, click the “PROMO code” button on the payment screen and enter the code.

16.7 Your discount will be deducted from the total amount of your order.

16.8 Your discount code will only work if you are logged in and you have made purchases totalling at least €125 on the Savic Services SARL website.

16.9 Your discount code cannot be exchanged for cash.

16.10 Your discount code cannot be used in conjunction with other promotions or discounts offered by Savic Services SARL on the same product.

16.11 Savic Services SARL reserves the right to amend and/or add to these General Terms and Conditions of Sale (on gift cards, promotional codes and discounts) at any time. Customers must familiarise themselves with the General Terms and Conditions of Sale every time they make a purchase from the Savic Services SARL website. Savic Services SARL cannot be held responsible for any lack of familiarity with its General Terms and Conditions of Sale by the Customer.

17. NEWSLETTER

17.1 Customers who receive a message from Savic Services SARL (for example, when creating their account) may opt out of receiving its Newsletter by unticking the relevant option.

17.2 An unsubscribe option is included in each newsletter.

18. CHANGES TO GENERAL TERMS AND CONDITIONS OF SALE

The General Terms and Conditions of Sale and payment methods referred to on the website may be amended by Savic Services SARL at any time.

19. FINAL PROVISIONS

19.1 This Contract is governed by the law of Luxembourg..

19.2 Any disputes between Savic Services SARL and the Customer relating to the Contract will be subject to the explicit jurisdiction of the Court in Luxembourg.

20. NON-LIABILITY CLAUSE

Visiting or using this website implies your acceptance of these General Terms and Conditions of Sale. We do not guarantee that the website will function without any faults or interruptions. This website may use pop-ups or cookies. Savic Services SARL declines any responsibility with regard to the use of its website.